Zero Defect Program
To achieve true zero-defect goals, a company must first foster excellence, recruit and retain superior talent, and support career development and professional satisfaction. We acknowledge our team’s contributions to the organization and create opportunities to participate in all phases of the business.
Regular constructive dialogue on our processes and procedures ensures a holistic approach to zero defects. We provide regular feedback on performance and opportunities to pursue excellence. Our commitment supports and provides any tools or training necessary to drive toward zero defects. We manage and lead our organization with integrity and accountability.
The Lexus brand said it the best many years ago with “The relentless pursuit of perfection.”
What We Measure
It is not enough to simply create a numeric measure. Our measurements accurately reflect the process. We use metrics as a basis for decisions and to focus our actions going forward. We measure the right indicators, and we measure them well. Our methods focus on key performance indicators that are of real value to managing the process. Whether it is a company performance metric or part-specific, it must be expressed as an objective value that is easy to understand.
Although there may never be a single perfect measure, we create measures which reflect the performance of our system.
Michigan embodies a spirit of entrepreneurship and collaboration with a well-educated skilled workforce and an extensive network of support services. Rolar has been proudly operating for more than 30 years from our home base in Muskegon, Michigan. We are proud of our Michigan roots and our American heritage. We believe that pride in craftsmanship still means something.
So why did Oprah Winfrey pick West Michigan? "West Michigan Nice!”
Meet or Exceed
For most organizations, just meeting expectations would provide a good experience. To exceed expectations, we need to understand your needs. At Rolar, we understand your needs are not just parts to print or on-time deliveries; it goes deeper than that. Exceeding means going the extra mile – even when things don’t go as planned.
We guarantee that a pleasant “West Michigan Nice” team member will promptly address any issue and take immediate action to help solve the problem.
“The first step in exceeding your customer’s expectations is to know those expectations.”
– Roy H. Williams, Author of the Wizard of Ads